Return and Refund Policy

Effective Date: 01/01/2026

Thank you for supporting the sanctuary with your store purchase! Every order helps support Maia, Mara, Guillermina, Bambi, Rana, Baby, and those still to come.

Domestic Orders

Please note: We only accept returns or exchanges for US orders if the items arrive damaged.

If your order arrives damaged, please contact us within 7 days of delivery at admin@globalelephants.org with a photo of the damaged item. Once we confirm the damage, we will arrange a replacement.

International Orders

Please note that for international returns, customers are responsible for return postage, and returned items shipped internationally may be subject to import duties, taxes, or customs handling fees. These costs are the responsibility of the customer.